At Farabiz, we respect your privacy and are committed to protecting the personal information you provide while using our website and purchasing our products.
This Privacy Policy explains how Farabiz collects, uses, stores and protects information provided by visitors and customers.
1. Information We Collect
When you browse our website, create an account, place an order or contact us, we may collect information such as:
- Name
- Email address
- Mobile number
- Billing and shipping address
- Order and transaction information
- Product preferences and purchase history
- Information voluntarily provided through contact forms or customer support
- Technical information such as IP address, browser type, device information and website usage information
We collect only information reasonably required to operate our website, process orders, provide customer support, prevent fraud and improve our services.
2. How We Use Your Information
Your information may be used to:
- Process and deliver your orders
- Confirm and communicate order status
- Provide customer support
- Process payments through our payment partners
- Handle returns, refunds or eligible complaints
- Prevent fraudulent or unauthorised transactions
- Improve our website, products and customer experience
- Send transactional communications
- Send promotional communications where permitted and where applicable
- Comply with applicable legal and regulatory requirements
3. Payment Information
Farabiz does not intend to store your complete debit card, credit card, UPI PIN or banking credentials on its own servers.
Payments may be processed through third-party payment service providers. Your payment information may therefore be processed by the relevant payment provider according to its own privacy and security policies.
4. Cookies
Our website may use cookies and similar technologies to:
- Maintain shopping-cart functionality
- Remember website preferences
- Understand website usage
- Improve website performance
- Support analytics and marketing activities where applicable
You may manage cookie preferences through your browser settings, although disabling certain cookies may affect some website functionality.
5. Third-Party Services
We may use third-party service providers for services such as:
- Payment processing
- Website hosting
- Shipping and logistics
- Analytics
- Advertising and marketing
- Website security
- Customer communication
Such providers may process information only to the extent reasonably required to provide their services, subject to their applicable terms and privacy practices.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.
However, no internet-based transmission or electronic storage system can be guaranteed to be completely secure.
Therefore, while we make reasonable efforts to protect your information, we cannot guarantee absolute security of information transmitted over the internet.
7. Data Retention
We may retain personal information for as long as reasonably necessary to:
- Complete transactions
- Provide services
- Maintain business and transaction records
- Resolve disputes
- Prevent fraud
- Comply with legal, tax, accounting or regulatory obligations
When information is no longer reasonably required, it may be deleted or anonymised subject to applicable legal requirements.
8. Your Choices
You may contact us regarding your personal information, including requests relating to access, correction, deletion or other rights available to you under applicable law.
Requests may be sent to:
We may need to verify your identity before processing certain requests.
9. Children’s Privacy
Our website is not intentionally designed to collect personal information directly from children.
If you believe that a child has provided personal information to us without appropriate consent, please contact us at the email address above.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, technology or applicable legal requirements.
The updated version will be published on this page with a revised effective date.
11. Contact
For privacy-related questions or requests:
Email: farabiz.in@gmail.com
Farabiz reserves the right to take reasonable steps to verify requests before disclosing or modifying personal information.
