Shipping Policy

We aim to process and deliver Farabiz orders as efficiently as possible.

1. Order Processing

Orders are generally processed after successful payment confirmation.

Processing time may vary depending on:

Product availability
Order volume
Verification requirements
Operational circumstances
Public holidays

Customers may receive order confirmation and shipping updates through the contact information provided during checkout.

2. Delivery Timeline

Estimated delivery timelines displayed on the website are indicative and may vary depending on the customer’s location and courier service.

Delivery may be delayed due to:

Courier operational issues
Weather conditions
Public holidays
Incorrect or incomplete address
Remote locations
Transportation disruptions
Government restrictions
Unforeseen circumstances

3. Shipping Charges

Applicable shipping charges, if any, will be displayed during checkout before the order is completed.

Any free-shipping offer will be subject to the conditions mentioned on the website or promotional communication.

4. Incorrect Address

Customers are responsible for providing a complete and accurate shipping address.

Farabiz may not be responsible for delays, failed deliveries or additional charges resulting from incorrect or incomplete address information provided by the customer.

5. Delivery Attempts

The courier partner may make one or more delivery attempts according to its operational policy.

Customers should remain available at the provided delivery address or coordinate with the courier where required.

6. Package Damage

Customers are encouraged to inspect the outer package at the time of delivery where possible.

If the package appears visibly damaged or tampered with, the customer should document the condition and contact Farabiz as soon as possible.

For damaged-product claims, an unboxing video is strongly recommended.

7. Delayed or Lost Shipments

If an order is delayed, lost or otherwise affected during transit, Farabiz may coordinate with the relevant courier or logistics provider to investigate the shipment.

Resolution timelines may depend on the courier investigation.

8. Delivery Confirmation

A shipment may be considered delivered based on the delivery confirmation or tracking information supplied by the relevant logistics provider.

If a customer believes an order has been incorrectly marked as delivered, the customer should contact Farabiz promptly.

9. International Shipping

Unless specifically stated on the website, Farabiz currently does not guarantee international shipping availability.

Any international order, if accepted, may be subject to additional shipping charges, taxes, duties, customs requirements and other applicable charges.