Refund & Return Policy

At Farabiz, we want customers to receive products that match the order placed on our website.

Please read this policy carefully before purchasing.

1. Eligible Returns

A return may be considered where the product received is:

  • Damaged during transit
  • Defective
  • Incorrectly delivered
  • Significantly different from the product ordered
  • Missing essential components or items included in the order

Any return request must be reported within 48 hours of delivery.

2. Unboxing Evidence

For damaged, incorrect or defective products, customers are strongly advised to record a continuous unboxing video starting from the sealed package and continuing until the product has been fully inspected.

The video should clearly show:

  • The shipping package
  • Shipping label
  • Package condition
  • Opening of the package
  • Product received
  • Any visible defect or damage

Unboxing video evidence may assist Farabiz in investigating a claim.

The absence of an unboxing video does not by itself eliminate any statutory rights available to the customer, but it may make verification of transit damage or package-related claims more difficult.

3. Colour and Appearance Differences

Product photographs displayed on Farabiz.in may be digitally enhanced, AI-assisted or AI-generated.

Because of photography, lighting, digital rendering and differences between screens and devices, the actual product may have minor differences in:

  • Colour shade
  • Brightness
  • Contrast
  • Fabric appearance
  • Texture representation
  • Lighting
  • Styling

Minor differences of this nature are not considered a defect or automatic basis for return.

However, if the delivered product is materially different from the product description, selected variant or ordered product, the customer may contact Farabiz for review.

4. Size Selection

Customers are responsible for selecting their size based on the measurements and size information provided on the product page.

A return request based solely on selecting an incorrect size by the customer may not be accepted unless otherwise stated on the relevant product page.

5. Change of Mind

Returns for reasons such as:

  • “I don’t like it”
  • “I changed my mind”
  • “I ordered the wrong size”
  • “The colour looks slightly different on my screen”
  • “The product looks different from the AI/model image”

are not automatically eligible for return.

Eligibility will depend on the specific product and the return terms displayed at the time of purchase.

6. Product Condition

Products submitted for an eligible return should generally be:

  • Unworn
  • Unwashed
  • Unaltered
  • Free from stains, perfume, makeup or other marks
  • With original tags and packaging where applicable

Products showing signs of use, washing, alteration, damage caused after delivery or misuse may be rejected where legally permissible.

7. Return Assessment

After receiving a return request, Farabiz may request photographs, videos, order information or other reasonable evidence to assess the claim.

Where a return is approved, return instructions will be provided to the customer.

Farabiz reserves the right to inspect returned products before approving a refund or replacement.

8. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another legally permissible method.

Processing time may depend on the payment provider, banking institution and other third-party systems.

Shipping charges, return shipping costs or other charges may be treated according to the applicable return circumstances and the information displayed at the time of purchase.

9. Incorrect or Damaged Products

If Farabiz confirms that an incorrect or damaged product was delivered, Farabiz may, depending on availability and circumstances:

  • Replace the product
  • Provide another appropriate resolution
  • Issue a refund

The final resolution will be determined based on the nature of the issue, product availability and applicable law.

10. Non-Returnable Circumstances

Subject to applicable consumer law, a return may be rejected where:

  • The product has been used, washed or altered
  • The product has been damaged after delivery
  • The issue is solely a minor colour/display difference
  • The customer selected an incorrect size and the product is otherwise correct
  • The return request is outside the applicable return period
  • The customer cannot provide sufficient information to reasonably identify the order or issue
  • The product is missing tags or packaging where those are required for return
  • The product shows signs of wear, stains, perfume, makeup or other use

11. Fraudulent or Abusive Return Activity

Farabiz reserves the right to investigate suspected fraudulent, abusive or repeated return activity.

Where permitted by law, appropriate action may be taken against fraudulent claims or misuse of return/refund processes.

12. Cancellation

Order cancellation may be possible only before the order reaches a stage where cancellation is no longer operationally possible.

Once an order has been shipped, cancellation may not be possible.

13. Contact for Return Requests

Return-related requests should be sent to:

farabiz.in@gmail.com

Please include:

  • Order number
  • Customer name
  • Registered email/mobile number
  • Description of the issue
  • Photographs/videos where applicable

14. Consumer Rights

Nothing in this policy is intended to remove or restrict any consumer right or remedy that cannot legally be excluded under applicable Indian law.